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Responsible Gaming

Ufo9 Casino is committed to promoting a safe, informed and enjoyable gaming experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set personal limits and only gamble with money you can afford to lose.

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Gamble responsibly

Gambling can be enjoyable when it remains within your personal and financial limits. It can also become harmful if it affects your money, relationships, work, study, health or general wellbeing. There is no guaranteed way to win, and gambling outcomes are determined by chance or the rules of the relevant game. Previous results do not predict future results.

Table of contents

Before you play at Ufo9 Casino, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense. Do not use rent, bills, savings, borrowed money or money intended for essential needs. Never chase losses by increasing your stakes or continuing to play after your planned limit has been reached.

  • Only gamble with money you can afford to lose.
  • Set a spending limit before you begin and keep to it.
  • Set a time limit and take regular breaks.
  • Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
  • Do not borrow money or sell belongings to fund gambling.
  • Do not rely on gambling to pay bills, improve your finances or recover losses.
  • Keep gambling separate from everyday household spending.
  • Remember that a win is not guaranteed, regardless of previous results.

Gambling is not suitable for everyone. You must meet the applicable minimum age requirement before using an online gambling service in Australia. Do not allow children or other unauthorised people to access your account. Keep your login details private, use suitable device security and log out when you have finished playing.

Avoid making gambling decisions when you are experiencing strong emotions or financial pressure. Taking a break can help you think clearly and review whether gambling remains affordable and enjoyable. If gambling is no longer entertainment, stop playing and consider seeking independent advice.

Set limits and take control

Planning ahead can help you keep gambling within safe boundaries. Use the responsible gaming tools available through your account or contact the relevant customer support channel if you need help understanding how they work. Depending on the service and applicable requirements, available controls may include deposit limits, spending limits, wagering limits, time reminders, breaks from play or account restrictions.

Useful steps before you play

  1. Decide the maximum amount you are willing to spend during a session or over a set period.
  2. Choose a maximum playing time and set an alarm or reminder to help you stop.
  3. Consider setting a lower limit than the maximum amount you could technically afford.
  4. Avoid adding funds simply because you have reached your original budget.
  5. Review your gambling activity regularly and consider whether it remains affordable and enjoyable.
  6. Take a break or close your account if you feel your gambling is becoming difficult to control.

Limits are most effective when they are selected before gambling begins and are treated as firm boundaries. Do not change a limit in the middle of a session because of excitement, frustration or the desire to recover a loss. If you find it difficult to set or maintain a limit, stop playing and seek independent support.

Taking a break or self-excluding

If you want time away from gambling, you may be able to request a temporary break, account restriction or self-exclusion, subject to the processes and requirements that apply to the service. A self-exclusion request is a serious step intended to prevent access for an agreed period or until any required review has taken place. During a break or self-exclusion period, do not create another account or attempt to bypass account controls.

If you believe that a permanent or extended exclusion is appropriate, consider asking for assistance as soon as possible. You can also speak with people you trust and ask them to support your decision. Responsible gaming controls are not a substitute for professional advice, but they can help create distance between you and gambling.

Recognise the warning signs

Problem gambling can develop gradually, and some people may not recognise the change at first. Pay attention to how gambling affects your thoughts, behaviour, finances and relationships. One warning sign does not automatically mean that someone has a gambling problem, but repeated or increasing signs should be taken seriously.

  • Spending more time or money gambling than you intended.
  • Trying to win back money after a loss.
  • Feeling restless, irritable or anxious when you cannot gamble.
  • Keeping gambling secret from family, friends or colleagues.
  • Borrowing money, using credit or missing payments because of gambling.
  • Gambling with money set aside for food, rent, bills or other essentials.
  • Thinking about gambling throughout the day or finding it difficult to stop.
  • Neglecting work, study, family, social activities or personal responsibilities.
  • Arguing with people close to you about gambling.
  • Feeling guilt, shame, hopelessness or distress after gambling.
  • Increasing the amount or frequency of gambling to achieve the same excitement.
  • Returning to gambling after deciding to stop or take a break.

If any of these signs sound familiar, stop gambling and review your options. You do not need to wait until the situation becomes severe before asking for help. Speaking openly with a trusted person or an independent gambling support service can be an important first step.

Supporting someone else

If you are concerned about another person, choose a calm time to talk and focus on what you have noticed rather than making accusations. Explain that you are concerned about their wellbeing and offer to help them find independent support. You cannot control another person’s gambling, so protect your own finances and wellbeing, set clear boundaries and seek advice for yourself if needed.

Do not provide money to cover gambling losses or take responsibility for debts without considering your own position. Encourage the person to use account restrictions and professional support. If the conversation becomes unsafe or highly distressing, step away and seek appropriate help.

Getting help in Australia

Free or low-cost gambling support is available in Australia through independent counselling and community services. Gambling Help Online is a national service that provides information, assessment and support options for people affected by gambling, including family members and friends. State and territory gambling support services may also offer counselling, financial guidance and information about self-exclusion or other protective measures.

For the most current information, search for Gambling Help Online or your state or territory’s official gambling support service. Independent financial counsellors may be able to help with budgeting, debts and financial plans. A qualified health professional can also assist if gambling is affecting your mental health, sleep, relationships or daily life.

If you feel in immediate danger or are thinking about harming yourself, contact emergency services in Australia or attend the nearest hospital emergency department. Do not remain alone with those thoughts. Immediate personal safety is more important than gambling, money or account access.

Ufo9 Casino encourages players to ask for help early and to use the responsible gaming controls available to them. Our general information is not medical, legal or financial advice. Gambling decisions remain your responsibility, and you should seek independent professional guidance for advice suited to your circumstances.

If you contact Ufo9 Casino about responsible gaming, provide only the information needed to explain your request. Support options and account controls may depend on the service processes and requirements that apply at the time. Read any instructions carefully and ask questions if you do not understand a restriction, break or self-exclusion process.